Credit Guide

Australian Credit License

Complete Lending Solutions holds Australian Credit License 378240.

Credit services we offer

We offer credit and brokering advisory services to first home buyers, investors, SMSFs and small to medium enterprises.
Our core business functions are residential, commercial, SMSF and business credit.

Our obligations before providing credit advice to you

The Australian Securities and Investment Commission’s Regulatory Code RG209.7(c) states that Credit Licensees before they suggest or assist you to apply for a credit product, or an increased credit limit, or suggest you remain in a credit product, they must do the following —

As a credit licensee, you must decide how you will meet the responsible lending obligations
Before making the Assessment or engaging in regulated conduct, licensees must gather certain information about the consumer, by making reasonable inquiries and taking reasonable steps to verify the information obtained
If the consumer requests the Assessment you must provide them with a written copy

Before we provide you credit advice, we will ask you to provide us with your personal and financial information. We will then make an Assessment (the final Assessment will be made by the credit provider) and we will provide you (even if you do not request it) with a written copy of our credit advice and Assessment, which will include a summary of the enquiries we made and the factual information you provided us and we relied on.

How we aim to resolve disputes

If you are not satisfied with our service and you wish to complain, please let us know. We will acknowledge your complaint in writing, and we will provide you with a substantive response.

If we can’t resolve your concern

If you are still not satisfied with the outcome, you can contact the Australian Financial Complaints Authority (AFCA) for an independent review. Our membership number is 43527.

Case Management
Melbourne VIC 3001

Phone 1800 931 678

Contacting Us

You can contact us in the following ways:

Mobile 0427 257 257
Warning; Commercial messages are not wanted.

Registered Address
4/888 Anzac Parade