Australian Credit License
Complete Lending Solutions holds Australian Credit License 378240.
Credit services we offer
We offer credit and brokering advisory services to first home buyers, investors, SMSFs and small to medium enterprises.
Our core business functions are residential, commercial, SMSF and business credit.
Our obligations before providing credit advice to you
The Australian Securities and Investment Commission’s Regulatory Code RG209.7(c) states that Credit Licensees before they suggest or assist you to apply for a credit product, or an increased credit limit, or suggest you remain in a credit product, they must do the following —
Before we provide you credit advice, we will ask you to provide us with your personal and financial information. We will then make an Assessment (the final Assessment will be made by the credit provider) and we will provide you (even if you do not request it) with a written copy of our credit advice and Assessment, which will include a summary of the enquiries we made and the factual information you provided us and we relied on.
How we aim to resolve disputes
If you are not satisfied with our service and you wish to complain, please let us know. We will acknowledge your complaint in writing, and we will provide you with a substantive response.
If we can’t resolve your concern
If you are still not satisfied with the outcome, you can contact the Australian Financial Complaints Authority (AFCA) for an independent review. Our membership number is 43527.
GPO BOX 3
Melbourne VIC 3001
Phone 1800 931 678
You can contact us in the following ways:
4/888 Anzac Parade
MAROUBRA NSW 2035